Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.

Is it safe to shop on your website?

Yes! We use secure SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?

Please contact us immediately at nicole@nrgbynicole.store if you need to modify or cancel your order. Once an order has shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days after processing.

Do you ship internationally?

Yes, we ship to select international destinations. Shipping costs and delivery times vary by location.

How can I track my order?

You'll receive a tracking number via email once your order ships. Use this number to track your package.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. See our Return Policy page for full details.

How do I return an item?

Contact us at nicole@nrgbynicole.store with your order number to initiate a return.

Products

Are your products authentic?

Yes, all products sold at NRG by Nicole are 100% authentic.

How do I know what size to order?

Please refer to the size guide on each product page for detailed measurements.

Contact

How can I contact customer service?

You can reach us at nicole@nrgbynicole.store. We typically respond within 24 hours.

Have a question that's not answered here? Feel free to contact us at nicole@nrgbynicole.store!